We want you to give world class service to the guests: Doulo

October 25, 2023 21 Views No Comment

Training-cum- refresher course on hospitality service held in Kohima

Our Correspondent
Kohima | October 25

Kohima Hotel & Restaurant Union (KHRU) organized a one day training-cum-refresher course on hospitality service on October 23 at 2K Hotel, Kohima.

Addressing the introductory session, Veyielo Doulo, Additional Director, Tourism Nagaland told the hoteliers and restaurants to keep themselves updated and provide the best service to the guests.

“We want you to give a world class service to the guests,” he said.

“You are the ambassador of the Nagas,” he said adding that everything that they do represents the Nagas. Doulo said that hotels in Kohima have hardly 1000 rooms whereas 40,000 to 50,000 tourists come to Nagaland.

“Other states go for extensive publicity but we don’t do that because we don’t have carrying capacity,” he said.

In this, he stressed on the need to come up with more hotels and home stays facility in the state capital Kohima. Anything we do inside the hall has to be attractive, appealing and it has to be curated properly in the best interest of the tourism, he said.

Stating that tourism department alone cannot do anything, the additional director said that hoteliers and restaurants are the backbone of the tourism industry.

Toward this, Doulo called for collaborate efforts to promote tourism industry in the state.

Call for experienced personnel to serve clients better
KHRU president, Khrielakuo Sekhose said that the objective of the training programme “is to refresh and reorient our personnel in Housekeeping, Front Desk, and Food and Beverage (service).”

He thanked Tourism Department for sponsoring the training program.

Sekhose was optimistic that the training programme will make the KHRU constituents more confident in facing the challenges faced by the hospitality industry and to provide better services to its clients and customers.

He maintained that goal of the hospitality industry is to provide customers with an enjoyable experience, adding that having the right hospitality values is essential in providing a consistent brand of services. calling upon the hospitality workers to exercise positive mindset, behaviour and knowledge that spark positive connections between the business and its clients, Sekhose said hospitality plays an important role in the success of any tourist destination by creating a welcoming atmosphere that encourages visitors to return again.

“Today we need specially trained and experienced personnel to carry out specially assigned tasks or duties so that clients/customers can be served better,” he said.

The training programme covered topics like, tourism and hospitality, operating procedure of housekeeping, operating procedure of front office and operating procedure of food and beverage.

John Magh, Anietho Kath and Kewashwe Kepen were the resource persons of the programme.